I use it as part of my job periodically. It is not intrinsically shitty.
When used properly, salesforce provides valuable information and organizes and facilitates coordination around customer-related issues and initiatives far better than anything else that's generally available at the kind of scale it's used for.
The problems start when people who create tickets don't understand how things are supposed to work (because no one gets fucking training), and just end up jamming multiple problems into one ticket.
When used properly, salesforce provides valuable information and organizes and facilitates coordination around customer-related issues and initiatives far better than anything else that's generally available at the kind of scale it's used for.
The problems start when people who create tickets don't understand how things are supposed to work (because no one gets fucking training), and just end up jamming multiple problems into one ticket.