Re:My MacBook Pro exploded and burst into flames
by Chazprime on Friday June 21, 2019 @06:27AM
(#20241291)
The issue with Macs is that repairing one often isn't a straightforward process. My current MacBook Pro had video issues when I first got it; I was lucky to have Apple replace it on the spot, but often options for repair through Apple are very time-consuming and often costly.
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Re:My MacBook Pro exploded and burst into flames
by TheOtherHobbes on Friday June 21, 2019 @07:09AM
(#20241446)
And the real issue here is that this is an absolutely unacceptable level of service for a company that tries to sell itself as a premium brand.
A long time ago I had a Dell laptop. When there was a problem Dell arranged an onsite and it was fixed within 24 hours.
Given Apple's margins and market cap, the fact that Apple refuses to offer a similar level of service even as part of a paid support contract is a symptom of complacency and outright penny-pinching greed.
And short-sightedness. It's a fair bet that legendary customer support would do some wonderfully positive things for the Apple brand - and perhaps even for profits.
But Cook seems too busy disappointing customers and counting his pile of beans and to consider that as a possibility.
Re:My MacBook Pro exploded and burst into flames
by SmellyGeekBoy on Friday June 21, 2019 @08:00AM
(#20241680)
> A long time ago I had a Dell laptop. When there was a problem Dell arranged an onsite and it was fixed within 24 hours.
I have had a similar experience with Dell - and on a laptop that cost a fair bit less than a MacBook Pro, FWIW.