Our outsourced IT has KPI's for closed tickets, so they are very keen to close any ticket for any reason. Then it is up to you to call and restate everything to first-level helpdesk again to reopen a new ticket in order to actually get things to happen, and thus they end up closing double the number of tickets.

Never mind that it took double as long, and sucked the life out of everyone subjected to the system.

Efficiency!