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A comment on Phone Review » Nexus S » Ugly, Buggy, Slow.

Re:Phone Review » Nexus S » Ugly, Buggy, Slow by brown9-2 on Friday December 17, 2010 @08:36AM (#2016134)
Tech support is non-existent so far. T-Mobile doesn't support this phone because it's a Best Buy exclusive, but Best Buy just says "you'll need to ask Google".

This could be a really big problem for the phone - sounds like the same exact tech support woes that lots of Nexus One owners reported. In 2010 how do companies not realize how detrimental it is to the customer experience to not provide an easy, clear way to get support for a product?

The data speed is terribly slow compared to the other new T-Mobile phones like the MyTouch 4G. This is because the Nexus S uses the older, slower network (3G-speed HPSA) whereas the MyTouch 4G uses the newer, faster network (4G-speed HPSA+).

Don't you need to pay extra each month for T-Mobile's 4G/HPSA+?

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Re:Phone Review » Nexus S » Ugly, Buggy, Slow by chapel on Friday December 17, 2010 @08:43AM (#2016153)
No it is just apart of their network, if you are in the area that has it, you get it for free if your phone supports it.

As far as support, I agree it is an issue but not one for me. I love my Nexus One and have had no issues, but then again I am not a typical user and honestly without a more mainstream approach the Nexus phones aren't meant for regular users.

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