I'm actually one of these few people who's also happy with the new MBP.
[1]https://www.macrumors.com/2018/09/25/apple-devices-earn-high...
[2] Though this means I wouldn't be included in purchaser satisfaction ratings, because I didn't purchase.
The new MBP is basically gambling. You take your money to the Apple Store. They give you a computer, and a year down the line you see if that computer still works.
Apple products used to last an age, that is what justified the price. There are many people in this thread using old MBPs, including myself.
The more expensive a computer, the longer it is expected to last. It is quite normal to expect 5 years of use out of these things. I see plenty of evidence that this keyboard design is not capable of that.
Anecdotally, a friend of mine built a beefy PC running macOS for his main work computer (i9, 64GB RAM, etc., for about half the price of a Mac Pro). It's completely built of generic, modular parts (other than the proprietary OS), with ability to extend and repair. Apparently, Apple is listening but money speaks louder than user freedoms.