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A comment on An update on last week's customer shutdown incident. Parent comment

Re:An update on last week's customer shutdown incident by nostrebored on Wednesday June 05, 2019 @10:56AM (#20105048)
If you pay for enterprise support with Amazon you can open a case with a less than 15 minute SLA [1]. With business that goes down to an hour SLA. With both plans you can create chats or calls that typically get answered within a matter of minute with and assigned to an engineer with a background in the service.

[1] https://aws.amazon.com/premiumsupport/plans/enterprise/

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