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A comment on An update on last week's customer shutdown incident. Parent comment

Re:An update on last week's customer shutdown incident by mschuster91 on Wednesday June 05, 2019 @05:35AM (#20102724)
> That's my point. Their support got so bad that they had to be called out on in publicly before they did anything. That's hardly what you want to hear from a company like DO.

That's what you get with most providers these days. Ever tried reaching Google or Amazon?

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Re:An update on last week's customer shutdown incident by glenneroo on Wednesday June 05, 2019 @07:23AM (#20103247)
Actually I have complained to Amazon... and they have always responded within a couple days and in one case where I complained about Prime Video, they called me on a Sunday, which shocked me because everything is otherwise closed in Austria, except gas stations, restaurants and hospitals.

Google on the other hand, I make complaints or suggestions once every couple months and 99% of the time I don't even get a boilerplate response.

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Re:An update on last week's customer shutdown incident by chris_wot on Wednesday June 05, 2019 @06:12AM (#20102883)
I don't believe that Google or Amazon have ever done anything like what DO did before. However, if you notice their support guy Zach was responding to a completely different incident that is not related to the one being addressed with their post-mortem.
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Re:An update on last week's customer shutdown incident by nostrebored on Wednesday June 05, 2019 @10:56AM (#20105048)
If you pay for enterprise support with Amazon you can open a case with a less than 15 minute SLA [1]. With business that goes down to an hour SLA. With both plans you can create chats or calls that typically get answered within a matter of minute with and assigned to an engineer with a background in the service.

[1] https://aws.amazon.com/premiumsupport/plans/enterprise/

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Re:An update on last week's customer shutdown incident by jasonlotito on Wednesday June 05, 2019 @10:15AM (#20104567)
Amazon and AWS. I've always been happy with the support I've received from them. It's always been easy.
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Re:An update on last week's customer shutdown incident by marcinzm on Wednesday June 05, 2019 @09:43AM (#20104228)
Amazon support is from everything I've heard and experienced great.

So don't lump everyone together in an attempt to paint DO in a better light when it's not true.

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