Re:An update on last week's customer shutdown incident
by nothal on Tuesday June 04, 2019 @09:18PM
(#20100714)
The article discusses violating TOS, not a billing issue. I don't think it's unreasonable to disable an account in that circumstance but I agree that deleting images/resources without allowing customers to defend themselves and backup the systems would be unfair.
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Re:An update on last week's customer shutdown incident
by ben0x539 on Wednesday June 05, 2019 @04:50AM
(#20102556)
> The article discusses violating TOS, not a billing issue.
That's not the impression I got. It sounds like the issue was that a account with misinterpreted payment history was showing bitcoin-mining-like usage patterns. Mining is not against the terms of use, they were just erroneously convinced themselves that the customer was not going to pay for it.