I was very worried about that specific detail and we reached out to the customer before posting this postmortem to expressly get his permission to share those details. If he had said no, we would have worked around the detail but not be able to explain as clearly what went wrong. He gave us his permission to share the information.

I don't understand what you think the issue here is?

My interpretation of this is that the customer had pre-paid credit on their account. Meaning they had not been through the typical bill cycle yet (hitting an external payment method).

How are you interpreting that they are running on credit? As in their account is in debt and they haven't paid yet?

Perception is everything. Many companies, especially Fortune 500, will do deep research before doing business with anyone. I've been through them where have been disqualified specifically due to our infancy and lack of proof of long standing. If someone read/mis-read someone's post that gave them the idea that the company didn't have enough runway, they might move to the next potential suitor.

I'm not sure I understand why running on credit would be an issue for a startup? That said, I hope they asked the user before posting this info.