Re:"DigitalOcean Killed Our Company"
by sbarre on Saturday June 01, 2019 @06:48AM
(#20068549)
The emails from their "Trust and Safety" team are extremely tone-deaf...
"We've locked you out, no explanation"
"Sorry for any inconvenience"
Seriously? That last line is like a slap in the face.
No one should talk to a customer like that in this situation, if only because (a) if this is real abuse, you don't need to be "fake nice" and (b) if it's a false-positive, you've just come across as extremely smug when you're in the wrong.
"We've locked you out, no explanation" "Sorry for any inconvenience"
Seriously? That last line is like a slap in the face.
No one should talk to a customer like that in this situation, if only because (a) if this is real abuse, you don't need to be "fake nice" and (b) if it's a false-positive, you've just come across as extremely smug when you're in the wrong.