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A comment on Uber will start deactivating riders with low ratings. Parent comment

Re:Uber will start deactivating riders with low ratings by SilasX on Wednesday May 29, 2019 @06:06PM (#20046091)
Uber could certainly be doing more to give an operational definition of what the stars mean.

It's a difficult UX and communication problem, I'll grant. But I saw several unforced errors on their part, like (from memory) marketing copy about "Uber only allows exceptional drivers on our platform". Um, no dude. That sounds nice, but it doesn't lead to usable ratings.

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Re:Uber will start deactivating riders with low ratings by JohnFen on Wednesday May 29, 2019 @06:33PM (#20046335)
> It's a difficult UX and communication problem, I'll grant

Is it?

It seems to me that they could just use imoji-like images instead of stars, ranging from Angry for the lowest rating to Ecstatic for the highest. The 3 star position would be neutral.

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Re:Uber will start deactivating riders with low ratings by SilasX on Wednesday May 29, 2019 @08:14PM (#20047100)
Yes, it is, because of wide variation in what experience someone will associate with and expect for a given face.
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