Having 3 or 4 stars be normal isn't a problem though. The expectation that 4.6 is normal is a problem that AirBnb, Uber, and more and more companies now are creating. They show 5* ratings on the app to people who just signed up for apps. The average rating should be much lower than 5* in order to not mislead unsuspecting users. I don't expect it to be 3, but a 4 should be considered a good rating, and if it isn't, the app is engaging in false advertising. (Yes, I recognize that my cutoff is arbitrary, but 5 stars is supposed to mean excellent, and it has for time immemorial.)