My Product Is Unexpectedly Being Used to Help People with Dementia

Re:My Product Is Unexpectedly Being Used to Help People with... by aacook on Tuesday May 21, 2019 @12:08PM (#19971506)

Thank you! I've explored other platforms. One of the reasons I've been hesitant to rely too heavily on social tools is NanaGram is often used for photos that never make their way to social. That said, Whatsapp has an API but it's invite-only and I've had no luck getting in. It's too bad because it would be a perfect medium. Hopefully in time.

Snapchat would be a great fit. I looked it about a year ago and it wasn't feasible. I'll take a look again!

In the meantime, we do support email by giving you a unique NanaGram email address.

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Re:My Product Is Unexpectedly Being Used to Help People with... by acct1771 on Tuesday May 21, 2019 @12:43PM (#19971845)

Making the UX on explaining/teaching the user how to add a custom email as a contact, or doing it for them, will be huge.

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Re:My Product Is Unexpectedly Being Used to Help People with... by aacook on Tuesday May 21, 2019 @12:59PM (#19972010)

Thanks! I had a step in the initial onboarding to let folks add their NanaGram recipient as a contact via a contact.vcf file. I user tested with 5-6 people and couldn't quite nail it. Had other priorities at the time and decided to back burner it. The concept of downloading a vcf file, opening it, etc is foreign to many people. Another challenge to nail was the copy around adding a contact record for the recipient, as many people were confused (I already have a contact for my Nana!) This kind of address book integration seems easier to do in a native app. Soon, I hope!

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