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Re:Group Chats Are Making the Internet Fun Again by yoz-y on Monday May 20, 2019 @11:26AM (#19961342)
Ease of use is definitely a big factor. It would be interesting to see if it were possible to try to build a community using IRCCloud first and basically use it as "Slack but with an irc gateway that will never go away". Their free tier modalities seem a bit too restrictive to allow that though.
Re:Group Chats Are Making the Internet Fun Again by hombre_fatal on Monday May 20, 2019 @11:38AM (#19961507)
That used to be the story. I used to offer a Mibbit gateway to my IRC community that got a lot of use 10 years ago.

But today, it's a hard sell. IRCCloud doesn't compete on features against alternatives services, it's strictly worse since it has less to work with.

When a user adds your community, it gets added to a list of all their other servers on Slack/Discord. The question has become "so why are you making us use this instead of setting up a Slack/Discord/etc server like everyone else?"

And I think you'll be hard pressed to answer them in a satisfying way. And for no real gain.