They are so used to the principle that their users are not their customers, that they even imagine that people who paid for a product are still not their customers. Perhaps because those products are mostly a vehicle to sell more ads to their real customers.
Re:Leaving Google Fi
by TheOtherHobbes on Monday May 20, 2019 @04:27AM
(#19958432)
Google is a monopoly-first culture.
Monopolies don't care about anything except maintaining monopoly momentum.
The occasional complaint by a paying customer is barely a paint scratch on a business surface the size of a small planet.
Re:Leaving Google Fi
by crankylinuxuser on Monday May 20, 2019 @06:27AM
(#19958949)
That's no planet!
I don't think it's just that. I believe that Google is used to having captive faceless optionless voiceless customers, of it's search and ad platform from whom it derives most of us revenue, that most other kinds of customers don't matter.