- Drivers always claimed the credit card reader wasn't working and tried to force payment in cash - the card reader was always just clearly turned off and they would slap it pretending to try to get it to work
- Drivers randomly deciding to charge 1.5x or 2x based on the ride going outside some made-up "zone"
- Drivers all crowding around bars blocking the street and sometimes getting into fistfights over their positioning in front of the bar (this doesn't happen anymore since Uber)
- Most of the cabs had absolutely disgusting interiors
I do agree that Uber's whole pricing competitiveness is a VC-funded greater-fool scheme, but the expectations of service levels in the ride hailing have been greatly improved.
Some older friends mentioned that before Dianne Feinstain was mayor you had unlicensed gypsy cabs that would shuttle random groups for a buck or two each.
Then Uber comes in, knowingly ignores regulations everyone else played by, spews "sharing" nonsense, pricedumps on fares, temporarily attracts drivers and gets many hooked on loans for the recent-year cars Uber demanded, uses money and popularity of pricedumping rates to lobby politicians for official acceptance, then IPOs to keep the scheme going (and so some people can cash out).
People forget that is how Uber got into this business - they started skirting medallions (which was an artificial market in the first place) by telling regulators that these drivers were headed in a particular direction and just picked up a fare.
In Washington DC, there were multiple cases of taxi companies bribing politicians to introduce a medallion system. Even when many of them were caught in stings, they still kept trying (with "good" reason, many of them would become multimillionaires overnight if it passed).
Uber was so successful because we consumers had little choice, though the ride subsidies were definitely helpful.
In most of North America, the taxi industry is notoriously corrupt and has been that way to protect their medallion systems. While I do feel for some individual cab ower/operators, I don't feel bad for the industry as a whole despite Uber being a horrible company.