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Re:Rewards for loyal spenders are 'a honey pot for hackers' by bitwize on Saturday May 11, 2019 @05:26PM (#19888475)
This doesn't surprise me. I spent a bit of time at one of the companies that do loyalty programs on behalf of retailers (I would say that most if not 90% of loyalty programs are outsourced). This one had some big-ticket clients including a well-known coffee shop chain. Some things to note:

* In terms of culture, it was primarily a marketing company, not a technology company. Marketroids made up much of upper management. During new-employee orientation, one of these marketroids would attempt to sell you on the company's mission by redefining the word "loyalty" in such a way that it doesn't involve trust, faithfulness, or any other human virtue.

* The office was aggressively open-plan. Engineers sat shoulder-to-shoulder at long benches, with about enough room for their MacBook and one or two monitors, and that's it. There were no "focus rooms" or other quiet places to get work done, only a few conference rooms (and of course offices for upper management). Engineering shared the same office space with sales, marketing, and the other divisions and the place was constantly loud. Even the receptionist's area was out in the open like this. It was like some of the worst boiler-room recruitment firms I'd seen, but scaled up, and you were supposed to get technical work done there.

* The pace was also aggressive. There was an expectation that new features would be implemented and go into production quickly, and this is also the sort of company where you "commit" to work for the next sprint, you do not "forecast". If what you pledged to do by end of sprint isn't done, you will be given the turd-burgling stink eye at best.

With rewards programs being implemented in that kind of environment, is it any surprise that proper care for things like security is not being done?

Re:Rewards for loyal spenders are 'a honey pot for hackers' by bookofjoe on Saturday May 11, 2019 @06:21PM (#19888738)
Precisely why HN is like no other site: no matter what the subject or how arcane the field, SOMEONE reading any post is an expert. It's like one of those companies that finds you an expert for a price, except here it's free.
Re:Rewards for loyal spenders are 'a honey pot for hackers' by gumby on Saturday May 11, 2019 @07:15PM (#19888979)
I am on the other end of those "find an expert for a price" (I'm the "expert") and I always expect to be asked touch questions that are hard to answer.

Once -- once! -- I was contacted by a domain expert looking for someone else to discuss some arcane tech issue (he was trying to decide if he should commit to a new display technology for their next gen design, or if it was too risky. I didn't make any decision for him or anything, just discussed the issues with him).

Typically the questions I get are from people who aren't really sure about the right question to even ask, typically in marketing or corporate strategy, and typically mid level (not new hires but not the VPs or senior directors either). They always have a particular question they want answered but don't even know enough to phrase it properly ("we're looking into strategic direction for our next level offering and our teams are recommending either writing it in C++ or using the blockchain" -- not an actual question!)

This actually makes sense. If they understood a bit about they domain they would already have contacts, hopefully ones they trusted, to help them decide. The kinds of people who pay (well, get their company to pay) to "speak to an expert" are not idiots, merely domain-ignorant and smart enough to know so. So what I end up giving is a kind of off-the-cuff interactive survey white paper to someone who hopes I don't know who they actually are (well, where they work).

Re:Rewards for loyal spenders are 'a honey pot for hackers' by lifeisstillgood on Saturday May 11, 2019 @07:32PM (#19889063)
this might be tangential but how do they find you and perhaps more importantly( given they are smart but domain ignorant) how do they trust you ?
Re:Rewards for loyal spenders are 'a honey pot for hackers' by gumby on Saturday May 11, 2019 @09:09PM (#19889455)
It’s not tangential at all: they don’t hire me, they contract with a company that has relationships with a ton of “experts” and that company makes the connection, handles billing etc. they also have expert witnesses (often the same folks) etc. I have no idea how those guys find me. Word of mouth I presume.
Re:Rewards for loyal spenders are 'a honey pot for hackers' by tlear on Sunday May 12, 2019 @01:21AM (#19890307)
I am really curious about the company that you work through. Place I contract with right now really could use some of that expert advice(not software engineering issue)
Re:Rewards for loyal spenders are 'a honey pot for hackers' by chiffre on Saturday May 11, 2019 @11:39PM (#19889986)
If you don't mind me asking, what is the company ? I really need some expert advice/consultation.
Re:Rewards for loyal spenders are 'a honey pot for hackers' by bitwize on Saturday May 11, 2019 @06:48PM (#19888856)
I wouldn't call myself an expert. I didn't spend a whole lot of time there (although something tells me I still spent too much time and should have GTFO'd the first time I heard the word "decisioning" being used entirely steaightfacedly). And Hackernews is full of people who think themselves experts and have strong opinions, but are really nothing of the kind, particularly in the field of health and medicine. The real experts tend to keep quiet while the pseudo-experts post anecdata about how everything from rolfing to mewing changed them from bedridden invalids to Matterhorn-conquering climbers.
Re:Rewards for loyal spenders are 'a honey pot for hackers' by PakG1 on Saturday May 11, 2019 @07:12PM (#19888968)
Honestly, that seems to describe a lot of companies, including some tech companies, not sure it's unique to loyalty program companies.
Re:Rewards for loyal spenders are 'a honey pot for hackers' by bitwize on Saturday May 11, 2019 @09:56PM (#19889619)
Indeed, and that should leave you very scared about the security of MANY online services, not just rewards programs!

Some things to note:

1) A lot of "tech companies" are really marketing companies.

2) These companies tend to experience weed-like growth, especially during the early stages, which causes other companies to adopt their practices (Dickensian-orphanage employee seating, emphasis on features and innovation rather than quality, short development cycles) in the belief that doing so will make them more innovative and hence competitive in the cloud era -- a form of cargo-cult management.