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Re:Olark Review: 25% of our Customers Live Chatted with Us B... by mjpizz on Wednesday December 08, 2010 @06:30PM (#1985183)
sounds like a good experiment - conversion improvement certainly depends on the site as well. Mind sharing your results afterwards?

For us, we also get a lot of solid suggestions and feedback from chatting with customers, so the benefits are not always solely in the conversion improvement :)

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