Ask HN: What to do when a client writes

Re:Ask HN: What to do when a client writes by coralreef on Monday May 06, 2019 @03:23PM (#19842813)

Are you asking "how should I word my reply", or are you asking "what should I do to mediate this?".

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Re:Ask HN: What to do when a client writes by eruci on Monday May 06, 2019 @03:45PM (#19843033)

Do people make exceptions on refund policies and under what circumstances?

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Re:Ask HN: What to do when a client writes by JeffRosenberg on Monday May 06, 2019 @03:51PM (#19843089)

Under the right circumstances, sure. But it hardly seems like these are exceptional circumstances. This would be like eating at a restaurant, then asking if they'll accept 50% of the bill "because I've already spent too much at restaurants this year."

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