At least they haven't kept your 35,000€ when en-route to a recipient. They send me an email explaining that my type of wire is "too much of risk for their appetite" (real quote). All good, so just return me back my money. I had to threaten them multiple times with going after them in UK (their legal HQ) for almost 14 days until they returned my money back. Not to mention that a service provider (very good one) that I owed money will not work with me anymore since their invoice was overdue for 2 weeks.

Absolutely stay away from TransferWise - educate yourself (Google is your friend) how much fraud they perform on daily basis, as internet is full of horror stories from people who attempt to use them because of their low fees. Absolute scumbags.

Conversely, I've used them on many, many occasions over a number of years - not for the sums you're talking about although as much as a few thousand AU$ and never had so much as a problem. I'd still use them.

+1 that is my anecdotal experience also, started living between uk and us, conducted many international transfers over 5 years with no issue, was having a much harder/more expensive time with other services (I think mostly paypal) before that.

I've also used them many times, for smaller amounts, and know several people that work there. While their environment seems somewhat cultish, I find it hard to reconcile your 'scumbag' comment with the people that I know - one of whom used to work in the anti-fraud department.

Are you really claiming that fraud is part of Transferwise's standard mode of operation? I really find this hard to believe.

Again, sorry for the bad experience. Sometimes background checks take longer, to be on the right side of the law.

Please reach out to me at [email protected] if there is anything.

Their problem with your company seems pretty obvious. If it was for background checks, how come OP apparently doesn't know that?

I have had great experiences with transferwise so far over any other service and will continue to use them for the overall experience (and low fees)

I feel like this is lacking a lot of context. Not that I'm doubting you, I'm just doubting your recounting of things. I doubt transferwise is trigger happy about closing accounts and I've had good support experience with them overall.

I looked it up, it's an email signed "Kata" saying "There was no transaction made under the current account and it was deactivated for your own security. Please create a new account using a different email address just to be safe."

Of course you are going to have good experience with them... until they shut you down. Funny thing is they literally block your incoming emails! I asked them 3 times for what info they keep on me per GDPR and they totally ignored me! They are in violation of GDPR which United Kingdom should be abide by, but they obviously don't care...

File a complaint with the ICO.

This looks like the right url:

https://ico.org.uk/make-a-complaint/your-personal-informatio...

hi croisillon, sad to hear about your experience. I work with transferwise, would love to fix this for you.