It's amazing tbh, this is how I return things now. There's no reason to go through the hassle of mailing crap anymore, I can just stop at Kohl's on the way home (and pick up some In-N-Out next door ;)), drop my stuff off, and continue on my way. The returns area is right at the front of the store and its super quick to drop off your stuff. Whoever came up with this idea should get a promotion.