It was pretty straightforward. The return counter was right by the front door where you'd typically do other kinds of returns or exchanges, and after returning they give you a voucher for a percentage off purchases at Kohl's that day (20% off if I remember correctly).

What is odd is my most recent Amazon return they did not offer that store as an return option, instead my nearest drop off point was an Amazon Books location about 15 miles further away. I'd assumed the Kohl's experiment was over.

It's amazing tbh, this is how I return things now. There's no reason to go through the hassle of mailing crap anymore, I can just stop at Kohl's on the way home (and pick up some In-N-Out next door ;)), drop my stuff off, and continue on my way. The returns area is right at the front of the store and its super quick to drop off your stuff. Whoever came up with this idea should get a promotion.

You could be in Diamond Bar...

Or RSM

It was really painless. I bought something without paying attention and got the wrong model. Normally this means when returning the item I'm out the return shipping cost, but with the Kohls return I just walked into the store with only the item I was returning (unboxed, even) and they scanned a QR code from an email on my phone. There was zero cost and I didn't have to repack a box (though I did have to drive to a store).