> The customer had to pay out of pocket for repairing his car, as well as our lift.

Given the level of dangerous stupidity they displayed, that seems like a decent enough outcome.

> Given the level of dangerous stupidity they displayed

Wouldn't that apply to most car accidents on the road? Stupid decisions by at least one party leading to someone's insurance paying the bills?

This is why the first thing Tesla service does is disable mobile access while the car's in the shop.

I have a tough time believing this.

1. You're telling me you had a vehicle up on a lift, by its wheels, and there was no chuck or gates to stop the vehicle from rolling?

2. I'm assuming you're saying the customer used "Summon" to remotely move the car. a. Summon will immediately stop the car if it detects even the slightest bump. b. Summon will immediately stop the car if it detects the wheels are off the ground, which is relevant because: c. Summon moves the vehicle at like 3mph, so even if the vehicle was AWD, since most of the weight (which is distributed throughout the vehicle) is still over the lift, there is definately not enough momentum to push it off the lift. d. I am fairly doubtful the auto insurance would not cover this, especially if the guy had comprehensive insurance.

Chucks are there to stop a vehicle from accidentally rolling or pushed away. They aren't designed to stop an electric vehicle (that has tons of low rpm torque) from being purposefully driven off.

Tesla's Summon mode has very low torque limits, it will barely make it up a slightly slanted driveway.

Like I said, Summon will immediately stop the car if it detects even the slightest bump.

Me too. Doesn't make any sense.

auto-pilot requires the driver to be in the vehicle, i'm guessing this was the summon feature activated from their app? what a complete waste

If this is what happened, it's not that stupid on the part of the customer. Or perhaps better phrased, it's within the realm of what I would expect some users to do given this feature.

Tesla should have accounted for this.

It's still _extremely stupid_ on the part of the customer (if it really happened). No smart person would begin Summon if they can't even see the car. And if they _could_ see the car _on the lift_ and still began Summon, then they're they dumbest person in the world.

That feature (Advanced Summon) isn't even out yet. Only a tiny fraction of beta testers have it, so it's unlikely that this idiot has the feature.

Secondly, Tesla specifically states that you must have the car in line of sight before you enable Summon (which only goes straight forward and backward by 25 feet), so this guy is absolutely a complete moron for doing that.

> Secondly, Tesla specifically states that you must have the car in line of sight before you enable Summon

Just how explicitly is this instruction presented? For better or worse, I don't think you can expect users to read everything presented to them. (Partly because we bombard them with cookie notices, ads, and other crap)

You don't need to read anything to know you don't tell your car to move by itself if you can't see it, with current Summon. With the new Advanced Summon, you would not need to see the vehicle because it would have move protections in place. But you still wouldn't Advanced Summon the car if you don't even know where it is (e.g. still on the lift or not)...unless you're a moron.

Its not an instruction, its a software limitation. If you aren't close enough to the car, summon doesn't work. I think its basically bluetooth range.

Enhanced summon is a different story, though that feature basically no one has yet.

You wouldn't happen to have captured this on video, would you? I'm not sure if this is more unfortunate or hilarious.

I'm not sure to understand, is there a thing to have your car drives itself home on the press of a button, from the internet?

It lets you go forward and back. Only works if you are within Bluetooth range and keep your finger on the button in the app. If you let go the car stops. It will actually make minor turns to avoid hitting stuff. Though apparently not going off cliffs.

Good for a party trick but in general I have yet to find a good real use case for it.

Using it without being able to see your car is pure idiocy.

I have a gym in my garage that folds up into the wall. I use summon to pull the car out of garage before a workout and pull it back in when done. It’s a small thing but something I do every night. The convenience is just a really great nice to have.

>Good for a party trick but in general I have yet to find a good real use case for it.

It's particularly hilarious when you and several buddies are watching the meter maid try to put a ticket on it. It's probably occasionally useful for adjusting a car in the driveway but yeah, it's 99% party trick.

It could theoretically be useful for attaching a trailer but most Tesla owners aren't doing that and the collision detection system will probably go crazy and prevent you from getting close enough to the trailer to actually couple it to the car.

It's great for parking in cramped spaces, at least at home (where you won't get yelled at in a public parking lot). I use it daily so that I can get out of my car before parking it in my carport next to my neighbor's giant SUV.

I could see it useful to have “Tesla” parking spots that are 10% narrower to improve space utilization.

Yes, humiliating other people is hilarious...

I assure you it wasn't nearly as big of an obstacle to the guy writing the ticket as you think it would be. Humans are very good at improvising when a new situation is thrown their way.

I assure you, bothering someone like this when they are trying to get through their day is not hilarious to that person. Not only did your friend act like an ass and part illegally or over the time limit, but they then risked possibly running over a person's foot or something while fucking around.

It has been useful for in the past to get out of a parking spot that in my absence has become too small to open the doors adequately.

today, the public software allows you to move it backwards and forwards through the application if you're within range of the vehicle

Suspension, so you'd be lifting from the body of the car instead of the tires in order to access the components (and surely remove the wheels), right? Then how in the world would something like this happen? Need more details.

Sounds like a tall tale.

We need to see pics.

Your comment seems to be attracting a lot of first-time posters taking defensive positions on Tesla's behalf...