You have to press for the refund. Refunds usually cost money to issue, so they would avoid it unless necessary.
Re:Lyft vs. Uber: A Tale of Two S-1’s
by massivecali on Sunday April 14, 2019 @04:18PM
(#19661455)
Crediting my account isn't a refund. I never requested a credit. So I stand by my assertion that it is fraud.
The same goes for having to meticulously scour my trip logs for where the driver didn't end the ride when I exited the vehicle, or other such shenanigans.
Re:Lyft vs. Uber: A Tale of Two S-1’s
by tomjakubowski on Sunday April 14, 2019 @06:14PM
(#19662019)
I don't think GP's comment was challenging your view but was more like advice ("if you complain enough to support, you'll get a refund instead of a credit").
You should just ask for refund. I've the similar story, Uber suggested credit. But immediately issued refund once I declined credit and asked to refund money back to my credit card.
Re:Lyft vs. Uber: A Tale of Two S-1’s
by remote_phone on Sunday April 14, 2019 @10:39PM
(#19662860)
You can’t consider credits revenue until they are used. This is GAAP.
I've reported several fraudulent trips; trips where the driver accepts my fare and pretend he's actually picked me up and then ends the trip after some time. When I requested a refund, Uber happily credits my account, not my credit card that they billed.
Seems like some fancy accounting tricks that bump up numbers are being ignored too.