Delivering Wow Customer Service: An Interview with Valerie Liberty from Balsamiq

Re:Delivering Wow Customer Service: An Interview with Valeri... by wallflower on Thursday December 02, 2010 @10:00AM (#1962288)

Excellent interview.

> Peldi started Balsamiq on nights and weekends, and now it’s supporting half a dozen families.

If that is not a real, tangible definition of a successful startup, I do not know what one would be.

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Re:Delivering Wow Customer Service: An Interview with Valeri... by prateekdayal on Thursday December 02, 2010 @10:20AM (#1962358)

Yes .. also I love how Balsamiq used the word 'lifestyle business' in such a positive way. I have only heard it as a way to write off bootstrapped startups otherwise.

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Re:Delivering Wow Customer Service: An Interview with Valeri... by mayanks on Thursday December 02, 2010 @12:24PM (#1962804)

Same here.when I started 2 years I did want to do lifestyle business, but 6 months later realised that phrase Has different meaning for different folks.

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