Startup Lessons, Courtesy of United Airlines’ Crappy Customer Service

Re:Startup Lessons, Courtesy of United Airlines’ Crappy Cust... by aberman on Wednesday December 01, 2010 @01:09PM (#1958787)

Actually, I don't find flying particularly frustrating. Waiting on the runway, getting kicked off my flight because it's overbooked, getting stuck in the airport - it goes with the territory, and I am okay with that. My grudge with United (and subsequent love affair with Virgin) was about the way they treat their customers.

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Re:Startup Lessons, Courtesy of United Airlines’ Crappy Cust... by Tamerlin on Wednesday December 01, 2010 @02:19PM (#1959139)

IMO this is actually a problem.

We're so used to being treated like crap that we take it for granted and accept it.

If you have six widget, and you sell seven, you have to give the 7th a refund, otherwise it's fraud.

When an airline has six seats and sells 8, the extra two buyers get the shaft, and that's ok?

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Re:Startup Lessons, Courtesy of United Airlines’ Crappy Cust... by zacharycohn on Wednesday December 01, 2010 @02:39PM (#1959241)

Well, when you get bumped they put you on another flight, and often offer free flights to the people who volunteer to get bumped...

So it's not really fraud. They don't just strand you at the airport.

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Re:Startup Lessons, Courtesy of United Airlines’ Crappy Cust... by Tamerlin on Thursday December 02, 2010 @04:37PM (#1963763)

No matter how you slice it, they're selling you something that they already sold to someone else.

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