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A comment on Startup Lessons, Courtesy of United Airlines’ Crappy Customer Service. Parent comment

Re:Startup Lessons, Courtesy of United Airlines’ Crappy Cust... by zacharycohn on Wednesday December 01, 2010 @02:39PM (#1959241)
Well, when you get bumped they put you on another flight, and often offer free flights to the people who volunteer to get bumped...

So it's not really fraud. They don't just strand you at the airport.

[ Parent | on HN ]
Re:Startup Lessons, Courtesy of United Airlines’ Crappy Cust... by Tamerlin on Thursday December 02, 2010 @04:37PM (#1963763)
No matter how you slice it, they're selling you something that they already sold to someone else.
[ Parent | on HN ]