I want to come to this persons defense and say that if you own a single property and don't know rental laws really really well, you can get screwed over pretty easy. As with any field, the people who know the rules can screw over the ones that don't. People that rent out a single property and then work a day job are running on a lot of trust and luck.

That's a reasonable call, and to be fair to the tenants; it might have been less than I remember. I haven't got the details to hand, so I can't check.

But without going into detail, I definitely buried my head in the sand too much, and they did pay a small amount at one stage to make me think it might be okay. It was sixteen years ago now, and I've thankfully forgotten a lot of it.

I do remember that I had to restart the whole process when it was thrown out because a date was wrong on a letter. I wasted a whole heap of time trying to get the judge to reverse that decision rather than moving on and starting again.

Anyway, like I said, I was very naive back then, and made lots of mistakes.

"It was sixteen years ago now, and I've thankfully forgotten a lot of it."

Sorry you've had such crap tenants. 16 Years is a long time, and the laws could have changed on this in this time. So there is a good chance you are both right!