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Re:Atlassian Acquires AgileCraft for $166M by applecrazy on Monday March 18, 2019 @10:10PM (#19427478)
The service desk feature is nice, but maybe having a form for people to fill out to file a support request would be even better. That way, people can file requests without directly opening their email client.

Just a small thought :)

Re:Atlassian Acquires AgileCraft for $166M by victorwu on Wednesday March 20, 2019 @11:07AM (#19442928)
Thanks for the idea! We have the idea logged here: https://gitlab.com/gitlab-org/gitlab-ee/issues/1734. Feel free to add comments there. Thanks!
Re:Atlassian Acquires AgileCraft for $166M by mansilladev on Tuesday March 19, 2019 @01:02AM (#19428203)
Jira Service Desk does come with a portal and forms to create requests (in addition to supporting email).
Re:Atlassian Acquires AgileCraft for $166M by applecrazy on Tuesday March 19, 2019 @01:32PM (#19433171)
I was talking about Gitlab Service Desk.