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Re:Companies may be losing millions due to emails buried in ... by Grue3 on Thursday March 14, 2019 @08:49AM (#19388724)
Nah, the author does have a point. There's something fundamentally wrong with how Gmail collapses messages. I have email notifications from a certain web store when some of the items I might be interested in come in stock/for preorder. I always read them. Years after I started using it, I discovered that I actually miss reading about 30% of these messages. How does this happen?

Well, it turns out that Google randomly groups some of these messages in a single thread. And yet this thread looks identical to a single message. So I click on the thread, read the first message, see the email footer and go back to Inbox to read the next one. This marks the entire thread read even though I didn't actually read the subsequent messages. So I never come around to read them.

I completely believe that most users will not read any email in the thread beyond the first one, because there's absolutely no indication there's more stuff to read.

Re:Companies may be losing millions due to emails buried in ... by Jach on Thursday March 14, 2019 @06:24PM (#19394460)
When gmail was invite-only, the threaded collapsing feature was amazing and perfect for what I got my invite to do (roleplaying). Since then after innumerable redesigns and behavior changes, I don't even remember what the old behavior or look really was like, except I liked it and had fewer complaints. These days I'm annoyed that gmail doesn't collapse messages enough, i.e. the "random" threading or not threading of emails that seem like they ought to be part of the same thread (some seem only different by time). I get annoyed with their UI on multi-party emails. And you have a point about marking the whole thread as read when you didn't even scroll the wheel once, though you do have a number indication before drilling into it of how many message are there. Make the number bigger? If you try to reply it's also obvious there are more messages. At least it knows you read earlier messages in the thread and collapses them by default.

There's still a lot of improvements for mail UX. I don't expect google will be the one to make them, but maybe they'll copy the other people who do.

Re:Companies may be losing millions due to emails buried in ... by mywittyname on Thursday March 14, 2019 @12:52PM (#19391040)
Also, long exchanges with someone who uses Outlook as a client are incredibly painful.
Re:Companies may be losing millions due to emails buried in ... by rtkwe on Thursday March 14, 2019 @01:41PM (#19391537)
Does it not collapse them? I have a few people I used to talk with that had the included reply but GMAIL just replaced it with [...] that I could click to expand.
Re:Companies may be losing millions due to emails buried in ... by uberman on Thursday March 14, 2019 @01:24PM (#19391367)
I came to say the same thing, but you said it first and probably better than I.
[dead]
Re:Companies may be losing millions due to emails buried in ... by dang on Thursday March 14, 2019 @01:32PM (#19391453)
No personal swipes on HN, please.

https://news.ycombinator.com/newsguidelines.html