Everyone should read support emails

Re:Everyone should read support emails by supergilbert on Monday March 04, 2019 @09:30AM (#19301482)

Be careful, it can be demoralizing for engineers working on the product as you can get the feeling that nothing works.

[ Parent | on HN ]

Re:Everyone should read support emails by ahaferburg on Monday March 04, 2019 @09:50AM (#19301665)

I would presume most competent engineers have a pretty good grasp of what is or isn't working. If something doesn't, they probably knew about it already, or at least aren't surprised.

[ Parent | on HN ]

Re:Everyone should read support emails by SketchySeaBeast on Monday March 04, 2019 @11:13AM (#19302305)

And if they are surprised that's the entire point.

[ Parent | on HN ]