There are companies out there. I work at one of them, www.hivelocity.net. We provide the managed services and support everyone is talking about in 8 US cities. One of the primary reasons we are in business is the technical experts on staff that are constantly helping our clients, which is obviously expensive.

I think the issue you don’t see “pop up” competitors is the inability to market “great support” empirically. There is a lemon market comment somewhere that is dead on. You can have all the high cost experts on staff but Everyone is going to think your marketing is full of it until they try your services or are referred via word of mouth.