Re:Rackspace announces it has laid off 200 workers
by scarface74 on Saturday March 02, 2019 @10:35AM
(#19289596)
You can get that level of support for a minimum of $100 or 10% of your bill on AWS. Their support is excellent. You could always pay for a dedicated host with AWS and reserved pricing.
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Re:Rackspace announces it has laid off 200 workers
by runako on Saturday March 02, 2019 @11:10AM
(#19289754)
Is this really true? I've never had this experience with paid AWS support, even spending a lot more than $100/mo (although not as much as Lyft).
Rackspace support ca. 2004 was really fanatical. Like you could call them and get an engineer on the line, working on e.g. your RAID card, in minutes. Without going through a ticketing system or other intermediaries. Some of this was no doubt due to them being a smaller company, but "Fanatical Support" was not just marketing hype.
Re:Rackspace announces it has laid off 200 workers
by scarface74 on Saturday March 02, 2019 @11:43AM
(#19289888)
Most issues I’ve used AWS support for were because of my own lack of knowledge. But they are batting 100 so far. I usually use chat.
So far they have helped me with:
- S3 permissions loading files to RedShift and Aurora
- binary file support with API Gateway and lambda with CloudFormation
- a cross account Code Pipeline with CodeBuild, Code Deploy and CloudFormation - ended up you can’t do it fromthr vonfold.
- some problem a coworker was having with DAX (DynamoDB cache) with Python.