While service is an issue, the bigger issue right now is repairs after an accident or other, bigger problems that can't be fixed in a "daily visit on site".There are people waiting three to six months for repairs: https://forums.tesla.com/forum/forums/why-does-it-take-month... https://teslamotorsclub.com/tmc/threads/repair-time-6-months... https://www.driving.co.uk/news/features/tesla-owners-facing-... https://www.sfchronicle.com/business/article/Tesla-owners-fu... My boss had to wait more than three months this past fall after his accident, and he was making payments the entire time (of course) --- they have not fixed this problem. And no, most insurance will not cover a loaner for this period of time.