Re:I Hit $115k/Month with a Status Quo Improvement
by jfk13 on Wednesday February 20, 2019 @02:52PM
(#19211363)
>> You clicked the wrong button. Please re-read the instructions.
> Probably not the best customer response I've seen from someone doing customer service.
Right. It may be perfectly accurate, but it doesn't come across as at all sympathetic or helpful -- especially to an already-frustrated user. I also suspect a good number of those users are not native English speakers, making the (lengthy) instructions even more likely to be a source of confusion.
> Probably not the best customer response I've seen from someone doing customer service.
Right. It may be perfectly accurate, but it doesn't come across as at all sympathetic or helpful -- especially to an already-frustrated user. I also suspect a good number of those users are not native English speakers, making the (lengthy) instructions even more likely to be a source of confusion.