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Re:Whitespace killed an enterprise app by enraged_camel on Wednesday February 13, 2019 @02:51PM (#19156266)
>>If you watch them you see that what they mean is (dramatised!)

Not necessarily dramatized... I've seen almost identical behavior in some places I've worked.

Basically: you can't take anything users say for granted. You need to actually see them work.

Re:Whitespace killed an enterprise app by pbhjpbhj on Wednesday February 13, 2019 @04:15PM (#19157085)
Yes, this is from experience of watching users. I've often had to bite my tongue. Sometimes one learns something clever.