Whitespace killed an enterprise app

Re:Whitespace killed an enterprise app by pbhjpbhj on Wednesday February 13, 2019 @11:42AM (#19154356)

You all them what they do, and they say things like "I open my email, ...":

If you watch them you see that what they mean is (dramatised!) "I open my browser, which defaults at Google, then on the Google home page I type 'bing', click on the first search result, then go back because it wasn't Bing search but something else, then read the results and find bing search engine, follow that, login to Bing, then access the app button to choose "Outlook" online, ...".

You might not be able to train them not to search for a URL, but IME users will click an "outlook email" icon on desktop or favorites/links bar; of course you need to watch them to see if they do.

Aside: browsers could fix this but the browser makers are either the SE owners or in their pockets and don't choose to.

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Re:Whitespace killed an enterprise app by enraged_camel on Wednesday February 13, 2019 @02:51PM (#19156266)

>>If you watch them you see that what they mean is (dramatised!)

Not necessarily dramatized... I've seen almost identical behavior in some places I've worked.

Basically: you can't take anything users say for granted. You need to actually see them work.

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Re:Whitespace killed an enterprise app by pbhjpbhj on Wednesday February 13, 2019 @04:15PM (#19157085)

Yes, this is from experience of watching users. I've often had to bite my tongue. Sometimes one learns something clever.

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Re:Whitespace killed an enterprise app by ummonk on Wednesday February 13, 2019 @07:59PM (#19158746)

I once saw a professor type "google" into the browser search box (which had google selected as the search engine), click on the first result, and then type in their Google query.

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