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A comment on Making Money from Open-Source Software. Parent comment

Re:Making Money from Open-Source Software by krn on Saturday February 09, 2019 @04:32PM (#19124774)
> Sounds like fixed-price consulting to me.

Is there no difference between technical support and consulting?

I see technical support as answering emails and picking up the phone when someone needs the help using your product.

For instance, AWS Support Plans[1].

[1] https://aws.amazon.com/premiumsupport/plans/

[ Parent | on HN ]
Re:Making Money from Open-Source Software by yesimahuman on Saturday February 09, 2019 @04:40PM (#19124808)
Yes there is s huge difference. One is a yearly subscription and the other is billed per-hour or is a set of consumable hours you buy one-off. Most teams don’t just sell support on its own, you only get it if you have a subscription to the software product behind it.
[ Parent | on HN ]