Ask HN: Did offering a money-back guarantee help your business?

Re:Ask HN: Did offering a money-back guarantee help your bus... by andrewSC on Tuesday February 05, 2019 @01:17PM (#19087985)

Can you apply this same approach (i.e. full refund to an unsatisfied customer) and still be successful as a consultant/freelance? I feel like the stakes are higher because the client could rack up a huge bill then play the “unsatisfied” card leaving you high and dry for your time.

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Re:Ask HN: Did offering a money-back guarantee help your bus... by davidscolgan on Tuesday February 05, 2019 @01:39PM (#19088295)

If the service is writing code, I won't give them the work if they end up wanting a refund. If the service is something monthly, I'd only offer a guarantee on the first month. So I'd say it would still definitely work for freelancers/consultants. Jonathan Stark has a lot of material about this subject that covers more of the nuances.

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Re:Ask HN: Did offering a money-back guarantee help your bus... by andrewSC on Tuesday February 05, 2019 @05:51PM (#19090851)

Thanks for the feedback and reading/listening suggestion! I'll start to dig into it tonight.

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