Re:Humans not users
by zebracanevra on Tuesday January 29, 2019 @06:30PM
(#19030988)
In Sydney, the public transport trains refer to all of their passengers as "customers" as well.
Every single time I am referred to by that name over the PA it weirds me out. Maybe if this was a private system, but for public transport? Customer is just the wrong word.
When I was in jail they referred to me as a "client" which I thought was rather odd.
If you paid money for your trip, you're a customer.
Re:Humans not users
by heavenlyblue on Tuesday January 29, 2019 @10:21PM
(#19032346)
Don’t they use that in the UK everywhere?
It's a bit like when a local airline here once spent millions in branding research, and started calling their passengers 'customers'. It was really odd to be sitting at the airport and hear the call "XYZ Airline would like to advise all customers on flight 123 that their aircraft is ready for boarding through gate 6"...
I always think of the term 'passenger' in more romantic terms, whereas 'customer' seems more mundane. FWIW, the airline seems to have dropped that branding now, and have reverted to calling their, ahem, passengers as 'passengers'.