I've got to ask, when have you _EVER_ said this and had it actually result in what you wanted?

I worked in call centers for years and we laughed at people like you for a whole multitude of reasons.

The main reason being once you say this I'm no longer obligated to help you. Since you've decided to make this a legal situation instead of a customer service one you'll now need to talk to our team of lawyers that are on retainer. Anytime you call or email you'll get auto routed to our legal department forever who will go out of their way to not help you.

The reality is that people make legal threats dont actually follow through because they aren't people that understand the law or how it works, if they did they'd be taking actual legal action against us, not making idle threats to people making $19 dollars an hour.

Legal threats work for me about half the time, but I threaten small claims court only after getting escalated to a manager while collecting as much info as possible (it also helps if you're in a one party consent state and can play back parts of the phone call to the manager). It works for big companies better than small ones but it does take a little longer for the escalation to go through the legal department and I haven't really bothered trying it for small disputes (anything under a few hundred dollars). The few times I have followed through on the threat resulted in a settlement with one local business and default judgement against two big companies now.

I have used it 3 times or so and it was effective. The thing is I am not threatening to sue personally. I am threatening to refer the issue to the government. I personally had no intention or interest in pursuing legal options, but maybe the AG would. In one egregious case where the situation was resolved I still informed that office if the attempted fraud.

Again I'm not threatening to bring legal action. I'm just letting the 800 lb gorilla know about the situation and they perhaps might want to do something.