Re:Microsoft’s Azure DevOps: An Unsatisfying Adventure
by setquk on Thursday January 24, 2019 @02:55AM
(#18986788)
Yes. Incidentally Connect used to be a placebo for us enterprise lot. This has been going on for a long time.
And I get told regularly by people who only use the Microsoft ecosystem that’s it is me who is the problem as well!? These people are just assuming the status quo is being punched in the dick all day.
Re:Microsoft’s Azure DevOps: An Unsatisfying Adventure
by colde on Thursday January 24, 2019 @06:35AM
(#18987803)
And even worse when dealing with PlayReady. In the time i have been working with it, they have been switching between at least 4-5 different "Connect"-like portals for feedback and support. Each time dumping all the content from the previous that was no longer accessible.
Re:Microsoft’s Azure DevOps: An Unsatisfying Adventure
by _pmf_ on Thursday January 24, 2019 @02:25AM
(#18986648)
I've never seen an answer on the weird social.microsoft site that had anything resembling a remotely usable technical response.
Re:Microsoft’s Azure DevOps: An Unsatisfying Adventure
by tinus_hn on Thursday January 24, 2019 @03:57AM
(#18987064)
These large cut and paste answers with completely irrelevant instructions and a lot of begging for points. Totally useless and infuriating if you've spent a lot of time writing a good report.
Re:Microsoft’s Azure DevOps: An Unsatisfying Adventure
by vezycash on Thursday January 24, 2019 @05:39AM
(#18987498)
Microsoft could further save money by building an answer bot.
It'll cost less, answer faster and wouldn't be any worse than the current outsourced indian community support staff.
Re:Microsoft’s Azure DevOps: An Unsatisfying Adventure
by Angostura on Thursday January 24, 2019 @07:30AM
(#18988051)
I assumed that they already had, but that it wasn’t very good
Re:Microsoft’s Azure DevOps: An Unsatisfying Adventure
by Bombthecat on Thursday January 24, 2019 @06:31AM
(#18987781)
Don't give them ideas...
Re:Microsoft’s Azure DevOps: An Unsatisfying Adventure
by basejumping on Thursday January 24, 2019 @03:38AM
(#18986983)
Also the responses you get on Azure support tickets is 10 worse than the ones from Amazon support.
I believe their feedback mechanisms are placebo, pacifiers for loud people. Microsoft pesters you to give feedback and works hard to ignore them. And then goes ahead with what they initially planned. At the end, they'll announce - "We had delivered what you wanted. Based on feedback..."
And then you start wondering if you're in the minority and other people are simply crazy until you see multiple complaints about the same things.
Their music app, Windows phone, Windows 10, Skype and Edge are where I experienced this. In all cases, user experience kept getting worse with each "IMPROVEMENT."
The only time Microsoft listens is when people ignore official feedback channels and there are massive outcries on many fronts. Even then, Microsoft often retreats only temporary.