The role-based support is flat-rate but you're right that the Enterprise tier is $15k or percentage spend. From my experience, most companies are fine with the 1-hour production tier.
I haven't worked with GCP beyond 6 figure scale but I dont think that matters. If you need the 15-min response times and the TAM guidance then that's the fee but at least you can opt-out if you don't.
The role-based support is flat-rate but you're right that the Enterprise tier is $15k or percentage spend. From my experience, most companies are fine with the 1-hour production tier.
I haven't worked with GCP beyond 6 figure scale but I dont think that matters. If you need the 15-min response times and the TAM guidance then that's the fee but at least you can opt-out if you don't.