While I agree that Apple interfaces have been straying deeply into "undiscoverable" territory of late (the two touch pressures... eugh), Jobs' comment is a quip that even Apple has never lived up to. You simply can't build advanced electronics without explaining to users how they work. Just try sitting somebody who's never used a computer in front of a Mac and see what happens.

No, he did not say that. That's an Elon Musk quote.

I don't think a full blown, hand-holding tutorial at sales outlets was the outcome Steve Jobs was aiming for, when he decided to kill shipping manuals with iDevices.

On the quote, a CNBC article seemed to attribute it to Jobs, but I suppose Musk said it - I stand corrected

Physical manuals. All iOS devices come preloaded with a large manual in the Books app.

So to access the manual, you need to setup a new phone, without a manual, and somehow glean the location of the manual, without a manual, and finally open the manual.