My dog was killed on a walk with a walker ordered through Wag

Re:My dog was killed on a walk with a walker ordered through... by ec109685 on Thursday January 17, 2019 @10:51PM (#18936891)

Agree. This is extremely cut and dry – something like this is a very rare occurrence, so you can afford to go absolutely above and beyond for your affected customer. For example, AirBnB changed their policy when a house was wrecked and now offers $50k guarantee they will make it right if something horrendous happens: https://techcrunch.com/2011/08/01/airbnb-offers-unconditiona...

It’s also the right thing to do.

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Re:My dog was killed on a walk with a walker ordered through... by berbec on Friday January 18, 2019 @02:01AM (#18937542)

And think of instantly turning all this negative press positive. If I was Wag, I would have thrown money, time and personnel at this until the clients were satisfied.

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Re:My dog was killed on a walk with a walker ordered through... by SatvikBeri on Friday January 18, 2019 @03:18AM (#18937815)

If I remember correctly, AirBnB initially gave a similarly tepid response. Then they saw the storm of negative PR and quickly turned around.

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Re:My dog was killed on a walk with a walker ordered through... by masonic on Friday January 18, 2019 @01:22AM (#18937413)

It's not difficult to do more than $50K in damage to a house, especially via fire.

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