Actually, I tried to file a chargeback with Amex! They declined it since they said the cancellation of policy was set to "strict" https://www.airbnb.com/home/cancellation_policies#strict-wit....

> If the guest cancels less than 7 days in advance or decides to leave early after check-in, the nights not spent are not refunded.

^ I basically got hit with that rule.

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Edit: Wanted to add that I'm pretty sure AMEX has a partnership with Airbnb since I always notice the promotional deals pop up. Spend $200, get $50 back.

Strict cancellation is just a scam. Airbnb is asking you to spend thousands of dollars on something you haven’t even seen with your eyes.

Their pictures are notoriously decieving with the wide angle HDR shots.

It’s just really hard to find a quality place on Airbnb amongst all the noise. They come nowhere close to the customer obsession Amazon has.

Interesting, I'm disappointed by AMEX... What about this part?

> this wasn't disclosed in the listing

Isn't that basically "false advertising" or "bought something and got a different item"? I thought credit cards/AMEX would cover that... anyhow, very disappointing.

Don't use amex in these cases, they are very pro-business and tend to take their side in disputes.

And what, do a chargeback? That's a very easy way to get banned for life from the platform.

So? The guy paid for a week of unusable living. Why would you want to be on that platform?

good riddance!