A decade-long boom is ending as consumers hang on to devices for longer

Re:A decade-long boom is ending as consumers hang on to devi... by gambiting on Sunday January 13, 2019 @11:52AM (#18897382)

?? It's not the opposite. It's exactly what I said. Follow the links on this site for explanation of what "legal guarantee" means. Particularly read the bit under "How to get goods repaired, replaced or refunded". It's only for issues which existed at the time of purchase. If an issue appears after the initial 6 months then you have to prove that it existed from start.

[ Parent | on HN ]

Re:A decade-long boom is ending as consumers hang on to devi... by kyriakos on Sunday January 13, 2019 @12:02PM (#18897439)

The sample story:

"Carla bought a hairdryer with a 6-month seller's guarantee. When it broke after 8 months, she took it back to the shop. The shop assistant told her that her guarantee had run out and that she was not entitled to a refund.

Carla rightly pointed out that she had a full 2-year guarantee free of charge under EU consumer protection law, and that the seller's 6-month guarantee only offered additional services. The shop agreed to replace the hairdryer."

So it broke down after 8 months, meaning it was not faulty from the purchase time and it was over the 6 month period you are referring to. Either that is wrong or they are not interpreting the law correctly themselves either.

[ Parent | on HN ]

Re:A decade-long boom is ending as consumers hang on to devi... by gambiting on Monday January 14, 2019 @03:08AM (#18901473)

Their own story is wrong in that respect, because Carla is not entitled to a repair or replacement until she proves that the hairdryer had a factory defect. Their own FAQ says as much:

https://europa.eu/youreurope/citizens/consumers/shopping/gua...

"I bought a phone just over a year ago, and it has stopped working. The trader refuses to fix it for free. Do I have a two-year legal guarantee?"

"The legal guarantee covers any defects presumed to have existed at the time of delivery and which become apparent within a period of two years."

[ Parent | on HN ]