I would spin culture the other way too. Sears was a more premium company. They had commission salesmen working the floors. (I think it was as recently as like 2010ish, I walked in to one and looked too long at something was was swarmed) You didn't go there for the "lowest price" you went there for good stuff and when you bought something big they helped you figure it out, they'd show you a dozen fridges, maybe with features you'd never seen before, and by the end of the day try to talk you in to a stove and dishwasher to go with the one you landed on and then have someone bring it over, install it and take your old stuff away. They had house brands: Craftsman, Diehard, Kenmore that were legit and made legit stuff; it wasn't the highest end stuff but it wasn't just the cheapest stuff they could label. I don't think it was possible for them to compete for low margins like Walmart or Amazon, it just wasn't "Sears." Prodigy was expensive, the few things you could order there had extra costs associated with it, I don't fully remember but I think you had to actually pay a premium for the experience to order it on prodigy and then you paid shipping costs and everything. It's not simply just buying and selling stuff online and it shows up, price matters and people buy big stuff differently than they did 40 years ago, they know way more about it before they go to the store now because of the internet.

I'm sure there will be plenty of books about it all when it's said and done and I'm sure there is a list of mistakes that is unimaginably long. I doubt Sears could have been saved though, it wouldn't have been "Sears" any more.

It is odd, at least to me, Sears is this nostalgia thing. Looking at the catalog as a child, playing with Prodigy way way back when. I've read maybe a dozen articles on the place here on HN over the last decade. I haven't been in one in nearly as long. I think I've known they were totally doomed for as long but in some part of my brain it was impossible for it to unfold exactly as it has. It's just been a train wreck in ultra-slow-motion. They seemed to have had so many resources they could have used to try things, they just couldn't actually try them.