I agree that Sears' management has been terrible, but also think that Sears' customers stopped being able to pay the premium for their American made Craftsman tools and knowledgeable employees.

Trader Joes are usually located in areas that have higher income and more young people. They do offer good customer service, but I also don't think Trader Joes could cater to as many people as Sears', and Sears stores and inventory seem much more costly to operate.