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Re:Sears has another chance to avoid closing down by Spooky23 on Tuesday January 08, 2019 @12:26PM (#18857366)
If you pay a premium for labor, you need to deliver operational excellence.

I worked for a company in high school whose philosophy was to pay 150% of the local average for retail/foodservice work. They did this because they worked you 2-3x harder, and their operational framework was able to turn that into money.

Many places are designed to be on some scale of mediocrity because it's hard to the excellent. I ran into a Walmart cashier who couldn't identify broccoli the other day. That's evidence that a warm body that doesn't walk off with the till is what they hire for.

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